Legal
Booking Conditions
The short version of how bookings with PassagePoint Ltd work. The full conditions for your specific booking are provided in writing with your quote, before you pay anything.
Before you book
Every quote we send is itemised and confirmed against real availability. Nothing is booked, and nothing is owed, until you tell us to proceed. Your quote states exactly which financial protection applies to your booking, who the contract is with, and what the payment schedule is.
Your money
Client funds are held in trust and covered by our bonding. The specific protection arrangement for your booking, including any protection provided by third-party suppliers such as airlines or tour operators, is set out in your booking confirmation.
Changes and cancellations
Travel suppliers apply their own change and cancellation terms, and those terms are stated in your quote before you commit. Where a change is possible we will always pursue the cheapest route to it, including using airline credits and waivers where they exist. Travel insurance is not optional in our view: we ask every client to hold it from the day of booking, not the day of departure.
If something goes wrong
Tell us first, ideally while you are still travelling, on +44 7478 047172. Most problems can be fixed in the moment, which is better for everyone than a refund argument afterwards. If we get something wrong, we will say so and put it right.
This page is a plain-language summary and will be replaced by the full booking conditions document currently in preparation. In any conflict, the conditions issued with your booking confirmation apply.